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Welcome to Select Your Coach KLG.

The following terms of use (these "Terms of Use") govern your access to and use of the Select Your Coach KLG website and mobile application, including all content, features and services available on or through www.selectyourcoach.ch or the Select Your Coach KLG mobile application (the "Site"). Select Your Coach KLG is referred to herein as "Select Your Coach KLG" "we" or "us" and "you" or "User" means you as a user of the Site.

Please read the Terms of Use carefully before you begin using the Site. By using the Site, creating an account, or clicking to accept or agree to the Terms of Use when that option is made available to you, you, on your own behalf or on behalf of your employer or other legal entity (if applicable), accept and agree to these Terms of Use, the Select Your Coach KLG Payment Terms found here ("Payment Terms"), and our Privacy Policy found here, which are incorporated herein by reference. If you do not agree to these Terms of Use or the Privacy Policy, you may not access or use the Site. For more detailed policies regarding the activities and use of the Site, please access the appropriate articles.

This Site is offered and made available to users who are 13 years of age or older. If you are under 13, you may not use this Site or the Select Your Coach KLG Services. By using this Site, you represent and warrant that you are capable of entering into a binding contract and that you meet all of the foregoing requirements. If you do not meet all of these requirements, you may not access or use the Site.

Our customer support team is available around the clock if you have any questions about the Site or the Terms and Conditions. You can contact our customer support team by submitting a request in the chat.

Only registered users can buy and sell on Select Your Coach KLG. Registration is free of charge. When you register for an account, you agree to provide us with accurate, complete, and current information and you may not create an account for fraudulent or misleading purposes. You are solely responsible for all activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
    Buyers pay Select Your Coach KLG in advance to schedule a service (see Payment Terms).
    Orders are placed via the Order button on the seller's page or via a custom quote in chat.
    For fees and payments please read the payment terms
    Sellers must fulfill their orders and may not cancel orders on a regular basis or without cause. Canceling orders will affect the seller's reputation and status.
    Users may not offer or accept payment methods other than placing an order through Select Your Coach KLG.
    We care about your privacy. You can read our privacy policy here. The Privacy Policy is a part of these Terms of Use and is incorporated herein by reference.
    Users agree to abide by the Select Your Coach KLG Community Standards, which is a set of rules of conduct and guidelines applicable to the Select Your Coach KLG Community and Marketplace in addition to these Terms of Use, as updated from time to time.

Seller
Basics

    Sellers create listings on Select Your Coach KLG to allow Buyers to purchase their services.
    Sellers may also provide Buyers with custom quotes in addition to their orders.
    Each listing you sell and successfully close accredits your account with revenue equal to 80% of the purchase amount.
    Select Your Coach KLG accredits sellers once an order is completed. For a definition of a completed order, see our Bookings section below.
    For more information on receiving payments, fees and taxes, please see the Payment Terms.
    Sellers may not promote their listings or other Select Your Coach KLG content through the Google Ads platform.
    Seller ratings are calculated based on order ratings submitted by buyers or business account members. In certain cases, very low ratings may result in the suspension of the seller's account.
    For security reasons, Select Your Coach KLG may temporarily disable a seller's ability to withdraw revenue to prevent fraudulent or unauthorized activity. This may occur due to security issues, inappropriate behavior reported by other users, or the linking of multiple Select Your Coach KLG accounts to a single withdrawal provider.
    Vendors are responsible for obtaining general liability insurance with coverage sufficient to cover all risks associated with the provision of their services.

Offers

    Sellers are allowed to post a certain number of active listings.
    Listings created on Select Your Coach KLG are user-generated content.
    Offerings and/or users may be removed from the site by Select Your Coach KLG for violating these Terms of Use and/or our Community Standards, which may include (but is not limited to) the following violations and/or materials
        Illegal or fraudulent services
        Copyright infringement, trademark infringement, and violations of a third party's Terms of Use reported through our Intellectual Property Claims Policy, which you can find here
        Adult-oriented services, pornographic, inappropriate/obscene material
        Intentional copying of services
        Spam, nonsense, or violent or misleading offers
        Offers that are misleading to buyers or others
        Resale of regulated goods
        Offer to prepare academic work on behalf of buyers
        Offers of excessively low quality
        Promoting Select Your Coach KLG and/or Select Your Coach KLG offers through activities prohibited by laws, regulations and/or third party terms and conditions, as well as any marketing activities that negatively impact our relationships with our users or partners.
    Listings removed for the above violations may result in suspension of the seller's account.
    Offers removed due to violations cannot be restored or edited.
    Listings may be removed from our search function due to poor performance and/or user misconduct.
    Offers may contain pre-approved website URLs that are included in the offer description and request field. Listings that contain websites that promote content that violates Select Your Coach KLG's Terms of Use and/or our Community Standards will be removed.
    Quotes must have a matching quote image that relates to the service being offered. All sellers have the option to upload two additional quote images. Sellers must deliver the same quality of service as shown on their quote images. Repeated deliveries that do not match the quality of the quote images may result in the seller's account losing their seller status or being permanently disabled.
    Offerings may include an approved offering video uploaded through the offering management tools available on Select Your Coach KLG.
    Statements on the Offer Page that undermine or circumvent these Terms of Use are prohibited.
    Approved Offers in select categories may set up Offer Packages to offer their services in structured formats with multiple price points for the selected Offer.


Seller Features

Select Your Coach KLG sellers have access to several exclusive features that help them customize the way they offer their services.
Custom Offer

    Sellers can also send custom quotes that address specific needs of a buyer.
    Custom quotes are defined by the seller with the exact description of the service, the price, and the expected time to provide the service.
    Custom offers are sent via the conversation page.
    Services offered through custom quotes must not violate Select Your Coach KLG's Terms and Conditions and/or our Community Standards.


Buyer
Basics

    You may not offer direct payments to sellers through payment systems outside of the Select Your Coach KLG platform.
    Buyers may request a specific service through the "Make a Request" feature. The services requested on Select Your Coach KLG must be an allowed service on Select Your Coach KLG. Please click here for guidelines on allowed services. Users should not use the "Make a Request" feature for any purpose other than searching for services on Select Your Coach KLG.

Shopping

    Please refer to the Payment Terms to make payments through the Select Your Coach KLG platform and to learn about fees and taxes.
    In addition, Buyers may request a custom order that meets specific Buyer requirements and receive a custom quote from Sellers through the Site or through Select Your Coach KLG Anywhere.
    You may not offer to pay or make payment to Sellers by any method other than through the Select Your Coach KLG Website. If you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

Orders
Basics

    Once payment is confirmed, your order will be created and assigned a unique Select Your Coach KLG order number.
    We encourage our buyers and sellers to try to resolve conflicts between themselves. If for any reason this does not succeed after you have used the dispute resolution center, or if you encounter any improper use of the site, you may contact Select Your Coach KLG customer support. For more information on disputes, order cancellations and refunds, please see the Payment Terms.
Handling of bookings

    When a buyer books a quote, the seller will be notified via email, as well as notifications on the site while logged into their account.
    Sellers are required to meet the deadlines they have specified when creating their listings.
    Vendors must submit completed files and/or proofs of work via the Deliver Completed Work button (on the order page) to mark the order as delivered.
    Users are responsible for scanning all transmitted files for viruses and malware. Select Your Coach KLG cannot be held responsible for any damages resulting from use of the site, content or transferred files.

Reviews
    Reviews submitted by buyers during the completion of an order are an integral part of Select Your Coach KLG's rating system. The reviews indicate the buyer's overall experience with the seller and their service. Buyers are encouraged to share with the seller any concerns they had about the seller's service during their active order.
    Leaving a review is a basic prerogative of the buyer. Reviews will not be removed unless there are clear violations of our Terms and Conditions and/or our Community Standards.
    To prevent any abuse of our feedback system, all feedback ratings must be from legitimate sales made exclusively through the Select Your Coach KLG platform by users within our community. Brokered purchases designed to artificially improve seller ratings or to abuse the Select Your Coach KLG platform with purchases from additional accounts will result in permanent suspension of all associated accounts.
    Feedback comments made by buyers will be publicly displayed on a seller's listing page.
    Withholding services, files, or information necessary for the performance of the listings with the intent of obtaining favorable reviews or additional services is prohibited.
    Sellers may not ask their buyers to remove their reviews through mutual cancellations.

Disagreements and cancellations
We encourage our buyers and sellers to try to resolve conflicts among themselves. If for any reason this does not succeed after you have used the Dispute Resolution Center, or if you encounter any improper use of the site, you may contact Select Your Coach KLG customer support. For more information about disputes, order cancellations, and refunds, please see the Payment Terms.
User Conduct and Protection

Select Your Coach KLG allows people around the world to create, share, sell and buy almost any sports service they need at an unbeatable price. The services offered on Select Your Coach KLG reflect the diversity of the expanding supply economy. Members of the Select Your Coach KLG community communicate and engage via assignments, social media, and on Select Your Coach KLG's community forums.

Select Your Coach KLG maintains a friendly, collaborative, and professional environment. Users should adhere to this spirit while participating in any Select Your Coach KLG activities or enhancements. This section refers to the expected behavior that users should adhere to while interacting with each other on Select Your Coach KLG.

To report a violation of our Terms of Use and/or our Community Standards, user misconduct, or questions about your account, please contact our Customer Support.
Basics

    To protect the privacy of our users, user identities are kept anonymous. Requesting or providing email addresses, Skype/IM usernames, phone numbers, or other personal contact information to communicate outside of Select Your Coach KLG to circumvent or abuse the Select Your Coach KLG messaging system or Select Your Coach KLG platform is not permitted.
    A necessary exchange of personal information required to continue a service may be exchanged within the order page.
    Select Your Coach KLG does not guarantee the level of service offered to buyers. You may use the dispute resolution tools provided to you on the order page.
    Select Your Coach KLG does not provide any protection for users interacting outside of the Select Your Coach KLG platform.
    All information and file exchanges must occur solely through the Select Your Coach KLG platform.
    Rude, abusive, inappropriate language or violent messages will not be tolerated and may result in an account warning or suspension/deletion of your account.
    Select Your Coach KLG is open to all. Discrimination against any community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
    Users may not submit proposals or solicit parties introduced through Select Your Coach KLG to contract, engage, or pay outside of Select Your Coach KLG.

Contracts

    Users who intend to defame competing vendors by ordering from competing services will have their reviews removed or further action affecting account status will be determined through a review by our Trust & Safety Team.
    Users may not spam or approach previous buyers or sellers to have reviews removed/changed or orders cancelled that do not comply with order cancellation or feedback policies.

Quotes

    Users may report listings to Customer Support that violate the Select Your Coach KLG Terms of Use because the reported listing bears a similarity to existing services (copycat listings).
    Sellers warrant that all Content contained in their Offerings are original works conceived by Sellers and do not infringe any third party rights, including but not limited to copyrights, trademarks or service marks. In the event that certain music or stock footage media is included in the Offerings, Sellers represent and warrant that they have a valid license to use such music and/or footage and may include it in the Offerings.
    Select Your Coach KLG will respond to clear and complete notices of alleged copyright or trademark infringement. Our procedures for intellectual property claims can be viewed here.

Reporting Infringement

If you encounter content that violates our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels established to handle such issues, as outlined in our Terms of Service. All cases will be reviewed by our Trust & Safety Team. To protect individual privacy, the results of the investigation will not be shared. For more information, please see our Privacy Policy.
Violations

Users may receive a warning for their account for violating our Terms of Service and/or our Community Standards, or for reporting a user's misconduct to our Trust & Safety Team. A warning will be sent to the user's email address and will be displayed on the site for that user. Warnings do not restrict activity on your account, but may result in your account losing seller status or being permanently disabled, depending on the severity of the violation.
Unauthorized use

Adult Services & Pornography - Select Your Coach KLG does not allow the sharing of materials and services that are directed at adults or are pornographic.

Inappropriate Behavior & Language - Communication on Select Your Coach KLG should be friendly, constructive and professional. Select Your Coach KLG condemns bullying, harassment, and hate speech toward others. We allow users a medium to exchange messages between individuals, a system to rate jobs, and engage on larger platforms such as our community forum and social media sites.

Phishing and Spam - Member safety is a top priority. Any attempts to post or send malicious content with the intent of compromising another member's account or computing environment is strictly prohibited. Please respect the privacy of our members by not contacting them with offers, questions, suggestions, or anything not directly related to their offers or orders.

Privacy & Identity - You may not publish or post other people's private and confidential information. Any sharing of personal information required to complete a service must be provided on the order page. Sellers further acknowledge that any information they receive from the Buyer that is not publicly available may not be used for any purpose other than to deliver the work to the Buyer. All users who engage and communicate outside of Select Your Coach KLG are not protected by our Terms of Use.

Authentic Select Your Coach KLG Profile - You may not create a false identity on Select Your Coach KLG, misrepresent your identity, create a Select Your Coach KLG profile for anyone other than yourself (a real person), or use or attempt to use another user's account or information; your profile information, including your description, skills, location, etc., may be kept anonymous, but must be accurate and complete and not misleading, illegal, offensive or otherwise harmful. Select Your Coach KLG reserves the right to require users to go through a verification process in order to use the site (whether by ID, phone, camera, etc.).

Intellectual Property Claims - Select Your Coach KLG will respond to clear and complete notices of alleged copyright or trademark infringement and/or violations of third party terms of use. Our intellectual property claims procedure can be viewed here.

Fraud / Unlawful Use - You may not use Select Your Coach KLG for any unlawful purpose or to conduct any illegal activity.
Abuse and Spam

Multiple Accounts - To prevent fraud and abuse, users are limited to one active Select Your Coach KLG account and one active Select Your Coach KLG business account. Any additional account found to have been created to circumvent policies, promote competitive advantage, or mislead the Select Your Coach KLG community will be disabled. The creation of bulk accounts may result in the suspension of all associated accounts. Note: Any violation of the Select Your Coach KLG Terms of Use and/or our Community Standards is grounds for permanent suspension of all accounts.

Targeted Abuse - We do not tolerate users who purposefully abuse or harass other users on Select Your Coach KLG. This includes creating new multiple accounts to harass members through our messaging or ordering system.

Selling Accounts - You may not buy or sell Select Your Coach KLG accounts.
Proprietary Restrictions

The Site, including its general layout, design and content, is the exclusive property of Select Your Coach KLG and protected by copyright and trademark laws. Users have no right, and expressly agree, with respect to the Site or any portion, component or enhancement of the Site (including its mobile applications), not to: (i) copy, transmit, adapt, modify, distribute or reproduce it in any way; (ii) reverse engineer, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) modify it or create derivative works; (iv) remove any copyright notice, marking or other proprietary notice; or (v) use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other user's use of the Site. Users also agree not to permit or authorize anyone to do any of the foregoing.
Feedback Rights

To the extent you provide comments, suggestions or other feedback to Select Your Coach KLG regarding the Select Your Coach KLG Platform or the Site as a whole, and any other Select Your Coach KLG products or services (collectively, the "Feedback"), you shall be deemed to grant Select Your Coach KLG an exclusive, royalty-free, fully-paid, perpetual, irrevocable, worldwide ownership right in the Feedback. Select Your Coach KLG is under no obligation to implement any Feedback it receives from Users.
Confidentiality

Sellers should be aware that it may be necessary for Buyers to disclose certain confidential information used by Sellers for the purpose of delivering the Work ordered and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat all information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the foregoing, Sellers expressly agree (i) to keep all such information strictly confidential; (ii) not to disclose the information to any third party; (iii) not to use the information for any purpose other than the delivery of the work ordered; and (vi) not to copy or reproduce any of the information without Buyer's permission.
General Conditions

    Select Your Coach KLG reserves the right to suspend or permanently disable accounts for violations of these Terms and Conditions and/or our Community Standards, or for illegal or inappropriate use of the Site or Services.
    Violation of Select Your Coach KLG's Terms of Service and/or our Community Standards may result in your account being permanently disabled.
    Users with disabled accounts will not be able to sell or buy on Select Your Coach KLG.
    Users who have violated our Terms of Use and/or our Community Standards and whose account has been disabled may contact our customer support for more information about the violation and the status of the account.
    Users have the ability to enable their account security features to protect their account from unauthorized use.
    Users must be able to verify their account ownership through customer support by providing materials that prove account ownership.
    Disputes should be resolved through Select Your Coach KLG's dispute resolution tools ('Resolution Center' on the order page) or by contacting Select Your Coach KLG Customer Support.
    Select Your Coach KLG may make changes to its Terms and Conditions from time to time. When such changes are made, Select Your Coach KLG will make a new copy of the Terms of Service available on this page.
    You understand and agree that if you use Select Your Coach KLG after the date on which the Terms of Service have changed, Select Your Coach KLG will consider your use as acceptance of the updated Terms of Service.

User Generated Content

User Generated Content refers to content that is added by users, as opposed to content that is created by the Site. All content uploaded to Select Your Coach KLG by our users (buyers and sellers) is user-generated content. Select Your Coach KLG does not screen user uploaded/created content for appropriateness, copyright, trademark or other infringement or violation, and the user uploading/creating such content is solely responsible for it and the consequences of its use, disclosure, storage or transmission. By uploading or creating Content to the Select Your Coach KLG Platform, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, authorities and/or powers necessary to use and/or upload such Content and that such Content or use thereof on the Site (a) does not or will not infringe any intellectual property rights, proprietary rights or privacy or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate your or any third party's policies and/or terms of use. We invite everyone to report violations, along with proof of ownership if applicable. Reported infringing content may be removed or disabled.

In addition, Select Your Coach KLG is not responsible for the content, quality or level of service provided by Sellers (even if they are Pro-Sellers, Top Rated Sellers, offer Promoted deals or otherwise). We do not make any guarantees regarding the listings, their delivery, any communication between buyers and sellers. We encourage users to use our rating system, community and common sense when choosing appropriate services.

By offering a service, the seller agrees that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service offered on Select Your Coach KLG.
Note that it is our policy, in appropriate circumstances, to disable and/or terminate the accounts of users who repeatedly infringe copyright.
Ownership

For Voice Over offers, upon delivery of the work and payment, the buyer acquires the basic rights (which means that the buyer pays a one-time fee that allows the buyer to use the work forever and for any purpose, except for advertising, radio, television and internet spots). If you intend to use the Voice Over to promote a product and/or service (excluding paid marketing channels), you must purchase the commercial rights (Buy-Out) via Offer Extra. If you intend to use the Voice Over in radio, television and internet advertising, you must purchase Full Broadcast Rights (Buy-Out) through Offer Extra.

In addition, users (both buyers and sellers) agree that unless they specifically state otherwise, the content that users voluntarily create/upload on Select Your Coach KLG, including quote text, photos, videos, user names, user photos, user videos, and any other information, including display of work delivered, may be used by Select Your Coach KLG for marketing and/or other purposes without compensation.
Exclusion of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS YOU OBTAIN THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS YOU OBTAIN THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SELECT YOUR COACH KLG NOR ANY PERSON AFFILIATED WITH SELECT YOUR COACH KLG MAKES ANY WARRANTY OR REPRESENTATION REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Machine Translation

Certain User Generated Content on the Website has been translated for your convenience using translation software. Reasonable efforts have been made to provide an accurate translation, but no automatic translation is perfect, nor is it intended to replace human translators. Such translations are provided as a service to users of the Site and are provided "as is". No warranty, express or implied, is made as to the accuracy, reliability or correctness of such translations from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be translated accurately or at all due to the limitations of the translation software.
Limitation of liability

IN NO EVENT SHALL SELECT YOUR COACH KLG, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEBSITE, ANY WEBSITES LINKED TO THE WEBSITE, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PHYSICAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF INCOME, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING SHALL NOT AFFECT ANY LIABILITY THAT MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term "Affiliate" as referred to herein means an entity that directly or indirectly controls, is under the control of, or is under common control with Select Your Coach KLG, where control means owning more than fifty percent (50%) voting stock or other ownership interest or a majority of the voting power of such entity.


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